Legal
Cancellation Policy
Last updated: 30 September 2026
We aim to be fair to both guests and our boat partners. Please read this Cancellation Policy carefully before confirming your booking. It applies to all Komodo open trips booked through OpenTripKomodo, from sharing liveaboards and phinisi sailing to speedboat day trips and private charters.
1. Cancellation & Refunds
Cancellations are counted from the departure date. Percentages apply to the total you have already paid.
- 30 days or more before departure:
- Full refund.
- 14–29 days before departure:
- 70% refund.
- 7–13 days before departure:
- 50% refund.
- Less than 7 days before departure:
- Non-refundable.
Replacement Pax: Any time, if you bring your own replacement—full refund.
Example: You have paid in full then cancel 20 days before departure. You get 70% of your full payment.
Payment: One full payment through the official payment page, and your seat is locked the moment it lands. Nothing is billed afterwards.
If We Cancel: If the trip is cancelled by us or cannot sail due to circumstances beyond our control (severe weather, sailing bans), full refund or you may move your date.
2. Refund Processing
Approved refunds are processed within 3-5 business days to the original payment method used at the time of booking. Bank transfer processing times may vary depending on your financial institution. You will be notified via WhatsApp once the refund has been initiated.
3. How to Request a Cancellation
All cancellation requests must be submitted in writing via email to admin@opentripkomodo.net or via WhatsApp. Verbal cancellations are not accepted.
This policy forms part of our Terms of Service. Our team is available 7 days a week via WhatsApp and will respond within 1 hour during business hours (08:00-20:00 WITA).
Company: PT Komodo Liveaboard Dwipantara (trading as OpenTripKomodo)
Email: admin@opentripkomodo.net
WhatsApp: +62 813 5347 7978